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WELCOME

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Return Policy

Payment & Orders

  • Full payment is required at time of ordering to confirm your pastry order

  • All sales are final - orders cannot be exchanged for cash or other products/services


Quality Assurance & Damages

  • Due to the perishable nature of our products:

    • Inspect your order immediately upon delivery

    • Report any defects, damages or incorrect items within 24 hours

    • Provide clear photos showing the issue for evaluation

  • Without photo evidence received within 24 hours, we cannot process any claims


Refunds & Replacements

  • We only offer refunds/replacements when:

    • The product is proven defective due to our error

    • The wrong item was delivered

    • Significant quality issues exist (with photo evidence)

  • Refunds will be issued at our discretion (excluding delivery fees)

  • No refunds for:

    • Change of mind

    • Accidental orders

    • Items damaged after delivery

    • Perishable goods that were not properly stored


Contact
For all claims, email xxxx@xxxxxx.com within 24 hours of delivery with:

  • Order number

  • Clear photos of the issue

  • Detailed description



Flakes & Layers reserves the exclusive right to interpret and amend these terms without notice.